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Terms and Conditions

Last updated: 07/10/2017

Please read these Terms and Conditions carefully before using the website operated by Good Health Naturally. By using or submitting an order on this site you are agreeing to the terms laid out below.

Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, Product Updates, offers and changes to the service. By registering with Good Health Australia, you accept to receiving email marketing as part of the terms and conditions.


1.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

1.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied on this website will remain at all times vested the property of Good Health Naturally. You are permitted to use the material data and content only for your personal use in placing orders through Good Health, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the website without our prior written permission.

1.3 While every care has been taken to ensure the product information shown on the website is correct, supplement products are constantly being reformulated and content may change, especially for non-Good Health Naturally products. We would therefore recommend that you do not rely solely on this information and always check product labels. We accept no liability for incorrect information.

1.4 All product images used on our web site are only representative of goods on offer. Actual goods may not be exactly the same size, design or packaging. In the event that you are not happy with any goods received, you have the right to follow our refund and exchange policy.

1.5 Our products or services may contain links to third parties, and third parties contact links to Good Health Naturally, that are not owned or controlled by us. As we have no control, and we assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Good Health Naturally shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


2.1 We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the e-mail. At this point the purchase contract will be made (pending any security checks required) and we will supply the goods to you in accordance with your order and these Terms and Conditions.

2.2 If you wish to purchase any product or service made available through us, you will be required to register an account. You will be asked to supply certain information relevant to your Purchase including, without limitation, your name, address, email address and any other information required at the time.

2.3 For a purchase to be authorised it may be necessary for us to carry out a number of security/fraud checks, this may include and is not limited to address confirmation, direct contact with you, alternative payment method request.


3.1 Payment may be made by debit, credit card or Paypal. On occasion we may issue vouchers or store credit which will be accepted towards payment of an order. You cannot pay for your order by cash or cheque.

3.2 The debit, credit and charge cards accepted by us are those listed on the web site on the date on which your order is placed.

3.3 Authority for payment will be requested from your card issuer at the time of your order. We 'debit' your card with the full price at the time of the order being placed. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage, or if it is found to be a fraudulent payment.

3.4 Your bank may levy additional charges depending on their policy on international transactions.


4.1 The price of the goods or services will be as quoted on the web site at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

4.2 From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.

4.3 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.

4.4 We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions, and this may also be dependent on your level as a customer. Your level will need to be stated to be compatible with the offer/advert to be eligible.

4.5 Prices, promotions and offers are subject to change at any time, and may also be subject to availability where stated.

4.6 Where a voucher code has been offered the terms and conditions will be attached to the voucher. Where the vouchers are for monthly money off, these vouchers can only be used once a month.

4.7 Each order you make may includes a charge for delivery. If your delivery is subject to a delivery charge, where it is a flat rate charge it will be added at the time of the order and payment taken at that time. Where delivery is dependent on different calculations due to location, weight, etc, and a bespoke quote is required, the cost will not be taken at the time of the order, and we will make contact with you with the supping quote and for additional payment. This contact may be via phone or email. This also applies to orders placed on the wrong website for their location.

4.8 Discount codes can not be claimed in conjunction with health packs and multi-buys which provide discounts of up to 33%.

4.9 Discount codes are only valid on GHN branded items


5.1 Delivery will be made to the address specified by you during the order process on the website. You have the ability to change this address with each order through the website or by phoning or emailing us prior to the order. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

5.2 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.

5.3 We will always try to supply you with the full quantity that you have ordered, but where we have stock level issues we may not be able to supply you with the full quantity at one time and may put part of the order onto backorder status. If you are not satisfied with the quantity you have received we will arrange with you for goods to be returned to us (please note that the goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly.

5.4 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery, this may also include late dispatch from the distribution centre. This is beyond our control and we will take no responsibility.

5.5 We cannot accept responsibility of international orders that are not delivered due to the countries internal postal service, responsibility only falls where non-delivery is as a direct result of our own appointed courier service.  

5.6 The shipping charges and Information statement on our website forms part of these terms and conditions. This includes Australia shipping, international shipping, costs, exceptions to free shipping, and international issues of non -delivery where we accept no liability.


6.1 Our refund and exchange policy on our website forms part of these terms and conditions


7.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

7.2 In addition to paragraph 5.4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

7.3 The laws of the United Kingdom govern these terms and any dispute of any sort that may arise between you and the Company or its affiliates, may be dealt with in accordance to these laws. Regardless of any statute or law to the contrary, you must file any claim or action related to use of the Services or these Terms within one year after such claim or action accrued. Otherwise, you will waive the claim or action.

7.4 The products/services and the claims made about specific products or services on or through this site have not been evaluated by Good Health Naturally or the Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.


8.1 The privacy statement on our website forms part of these terms and conditions


9.1 All use and purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each or use order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated.

9.2 We reserve the right, at our sole discretion, to modify or replace these Terms & Conditions at any time. Any changes will be published on the site as they occur and will apply with immediate effect. It is your responsibility to check periodically for any changes and your continued use of our services one a change has been implemented means you accept the change.

Contact Us

If you have any questions about these Terms and Conditions, please contact us.


Phone: 07-3088-3201